Q:Are you a factory or trade company?
A:We are a professional manufacturer on research and development,design,production,sales.Our factory has been established for 11 years.We have multiple production bases and multiple production lines in China.
Q:Can you accept OEM/ODM?
A:Yes.Please offer your designed logo or idea.We have help many customers to make their exclusive gift according to their own design,30-40 days for LCL or FCL order depend on order quantities.
Q:What’s the delivery time for sample order?
A:Normally about 7 days after confirmation.
Q:Could we get sample to test quality first?
A:Yes,pleas contact us to get one sample to test the quality first.Whenyou place a direct order,the cost of sample will be return
Q:Can you help us to send the Amazon FBA warehouse?
A:Yes,we can offer send to your FBA warehouse directly.
Q:What’s the delivery time for bulk order?
A:Normally within 10 days after order is confirmed.
Q:How to send goods?
A:Usually deliver by courier ,like DHL,UPS,FedEX;also bulk cargo by air&sea.
Q:What’s the payment terms?
A:TT,WesternUnion,Escrow(secure payment),Trade assurance,Cash,etc.
Q:Is after-sales service provided?
A:All our products provide supporting after-sales service support.Software products provide remote technical support.
Q:What services do Belt and Road countries have?
A:Besides basic services, we provide dedicated service for Belt and Road countries, details can be sent to Team@shiningage.com.